Terms & Conditions

These are the Terms and Conditions (herein referred to as “T’s & C’s”) for Mother.dk

 

1) General Information about the merchant

Mother Wine ApS (referred to herein as “the company”, “we”, “us” and “our”) is the company involved, when interacting on Mother.dk (referred to herein as “the site”, “the website”, “the e-commerce”). Any communication, trade or transaction done on the website, is done with the company.

The following is details regarding the company:

Name: Mother Wine ApS

CVR: 36717246

Address: Gammel Mønt 33

1117 København K

Danmark

Contact: wine@mother.dk / +45 33121000

 

2) Whom concerns the T’s & C’s?

Anyone one that interacts with us on the website, should read the T’s & C’s before doing so.

Our T’s & C’s are put in place to secure the rights of our visitors, our customers and the company.

 

3) Purchase on mother.dk

Under no circumstances will we allow anyone, under the age of 18, to purchase wine on our site.

To purchase from mother.dk, follow these simple steps:

  • Add the wished products to the basket.
  • Fill in your personal information.
  • Chose have you want your products send, or your chosen pickup point.
  • Choose prefered payment method.
  • Agree to our Terms & Conditions
  • Check that all information is correct and approve the purchase.

On mother.dk there are no minimum order, however we have a max order size of 24 bottles. You can only purchase the products displayed on the website, in the quantities available (though a maximum of 24 bottles).

If you have questions regarding other products or larger quantities, please send us an email at wine@mother.dk .

As of now we only ship our products within Denmark, this does not include the Faroe Islands and/or Greenland.

All prices displayed on the website, is shown in DKK. They include moms. and all taxes.
We reserve the right to change our prices on the website, without any warning.
No changes will affect any already confirmed orders.  

 

4) Discounts

An automatic discount of 10% is given to any order, containing six or more bottles. Note that at least six of the bottles, in the order, has to be listed at normal shelf price. Meaning there can not be any already discount on the bottles, fx. a special offer. If there are any bottles with an already discount, in an order eligible for the discount, a further discount on these bottles will not be given.

 

5) Special offers

From time to time, there might be special offers on the website. We reserve the right to start or/and end any special offers, without any prior warnings.

Any products that is listed as special offer, offer or discount, will not be given further discount when buying in a quantity of six or more bottles, nor will they be eligible to activated the “six or more bottles 10% discount” (see more in section 4 Discounts).  

 

6) Payments

As of now, the following payment cards can be used on mother.dk;

Dankort, Visa/Dankort, Visa, Visa Electron, Mastercard, Mastercard Maestro og American Express.

As of now, there are no fees when paying with a payment card on mother.dk .

Your payment will only be charged when approved by us. We can never charge a larger amount, than the one you have approved.

 

7) Delivery method & costs

Waiting for GLS, will hear from them next week.

 

8) Returns

Any purchase that is placed on the mother.dk website, is non refundable.
We do not allow any delivered wines to be exchange for different products, nor do we allow any delivered wines to be exchange for a cash refund.

Taking back delivered wines, can be a safety and quality risk. Something we do not want forward to any of our customers.

 

9) Defective product

If you feel that any of the products that has been delivered from us is faulty, we welcome you to take contact to us and we will try to resolve the issue. Please contact us at wine@mother.dk . Please do so in as soon as possible after finding the fault, since it will ease the process.  

 

10) Complaints

If you have any complaints, please forward these to wine@mother.dk. We take great pride in responding to every single one, in the hope that we can take care of the issue.

If we in your opinion fail to find a solution, then you are welcomed to forward your complaint to Forbrugerklagenævnet on the following address:

Forbrugerklagenævnet

Carl Jacobsens vej 35

2500 Valby

kfst@kfst.dk

Tlf. 41 71 50 00

kfst.dk

 

11) Personal Data Policies

Anyone who gives in a order on mother.dk, is required to submit the following information:

  • Name
  • Address
  • Phone number
  • E-mail address

We need this information to be able to deliver your order and take contact to you, only regarding your order. There are no other uses for this information, unless other has been agreed upon.

All submitted data will be registretet at Mother Wine ApS. All data will be deleted five years after being submitted.

Under no circumstances will any data be transferred, to third parties that does not involve either delivery of your order or charging your payment.

Please note that your submitted information will and can be treated by our holding company “Mother Holding ApS” and its subsidiaries.

Under no circumstances will any submitted data be sold to third parties.

If you sign up for our newsletter, we take the right to send you our newsletters issued from time of signing up. At any time you have the right to unsubscribe from our newsletter.

At any time, if needed, you have the right to get your personal data, that has been submitted on mother.dk, deleted.